Refund policy

At Samuel Holland, your satisfaction matters. If your purchase doesn't meet your expectations, we make the return process as straightforward as possible.

30-Day Returns

You have 30 days from the date your order is delivered to initiate a return. Items must be unused, in their original condition, and sent back with all original packaging, tags, and accessories included. Our support team is here to guide you every step of the way.

Restocking Fee: $0 — returns are always free of restocking charges.

Return Policy at a Glance

  • Return Window: 30 days from the date of delivery
  • Item Condition: Unused, unaltered, and returned with original packaging, tags, and any included accessories
  • Process: Our team will walk you through the return from start to finish
  • Restocking Fee: None

Who Covers Return Shipping?

Defective or Incorrect Items: Samuel Holland covers all shipping costs when a product arrives damaged, defective, or different from what was ordered. We will happily reship you the correct items for free.

Change of Mind / Customer Remorse: If you ordered the wrong size, changed your mind, or the item simply isn't the right fit, return shipping costs are the customer's responsibility. Please note that original shipping charges are non-refundable.

How to Start a Return

  1. Reach Out: Email us at help@samuel-holland.com with your order number and the reason for your return.
  2. Pack It Up: Place the item securely back in its original packaging, making sure all tags, accessories, and documentation are included.
  3. Ship It Back: Follow the instructions provided in your return authorization email, using the carrier or shipping method outlined there.

Refund Timeline

Once your return arrives, we'll inspect the item to confirm it meets our return requirements. Upon approval, your refund will be issued to your original payment method. Please allow up to 7 business days for the credit to appear, depending on your bank or payment provider.

Exchanges

Want a different size, color, or style? Contact us at help@samuel-holland.com and we'll take care of the exchange promptly.

Non-Returnable Items

Certain items cannot be returned due to hygiene or safety considerations. Any product that falls into this category will be clearly noted as non-returnable on its product page.

Questions?

Check our FAQs page or get in touch with our customer service team directly.

Email:
help@samuel-holland.com

Phone:
+1 (949) 313-8058

Support Hours:
Mon-Fri: 9:00am-5:00pm (PST)
Sat-Sun: Closed

Address:
Samuel Holland
1820 Avenue M #594
Brooklyn, NY 11230
United States of America