FAQ
Frequently Asked Questions
Welcome to the Samuel Holland FAQ page. We've put together answers to the questions we hear most often. If you don't find what you're looking for here, our support team is always happy to help.
Q: How long will it take to receive my order?
Here's a general breakdown of our delivery timeline:
- Handling Time: 1–3 business days
- Transit Time: 5–8 business days
- Estimated Delivery: 6–11 business days from the date of order
For full details, please visit our Shipping Policy page.
Q: Do you offer free shipping?
Yes — all orders over $100 shipped within the United States qualify for free shipping.
A flat fee of $4.99 is applied to all orders under $100 shipped within the United States.
Please visit our Shipping Policy page for more information.
Q: Where is Samuel Holland located?
Samuel Holland is a US-based business offering a carefully curated selection of quality products, with shipping available throughout the United States.
Q: What if I receive a defective or incorrect item?
If your order arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you. Simply contact us within 30 days of delivery and we'll arrange a replacement. See our Return Policy for full details.
Q: Can I cancel my order after placing it?
Yes. We offer a 24-hour cancellation window from the time your order is placed. To request a cancellation, contact our support team as soon as possible at help@samuel-holland.com.
Q: What is your return policy?
We keep returns simple. Items can be returned within 30 days of delivery, provided they are unused and in their original condition with all packaging and tags intact. There are no restocking fees. Visit our Return Policy page for complete details.
Q: How long does it take to receive my refund?
Once we receive and inspect your returned item, your refund will be issued to your original payment method. Please allow up to 7 business days for the credit to appear, depending on your bank or payment provider. See our Refund & Return Policy for more.
Q: Do you offer a warranty on your products?
Yes — all purchases are backed by a 30-day warranty. If something isn't right, reach out to our team and we'll take care of it. Refer to our Return Policy page for full warranty details.
Q: How do I get in touch with customer support?
You can reach us by email at help@samuel-holland.com or by phone at +1 (949) 313-8058. Our support hours are Monday–Friday, 9:00 AM–5:00 PM PST.
Q: Do you ship internationally?
At this time, Samuel Holland ships exclusively within the United States.
Q: Do you have a physical store I can visit?
We are an online-only store. Operating exclusively online allows us to offer a wider product selection and the best possible prices to our customers.
Q: Can I place a bulk order for my business or organization?
Absolutely. We welcome bulk orders and are happy to work with businesses and organizations. Contact our support team at help@samuel-holland.com to discuss the details.
Q: How do I exchange a product?
To request an exchange for a different size, color, or item, reach out to us at help@samuel-holland.com and we'll get it sorted quickly. You can also visit our Return Policy page for more information on the exchange process.
Q: How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on our Order Tracking page to follow your package in real time.
Contact Us
Company Name:
Samuel Holland
Email:
help@samuel-holland.com
Phone:
+1 (949) 313-8058
Support Hours:
Mon-Fri: 9:00am-5:00pm (PST)
Sat-Sun: Closed
Address:
Samuel Holland
1820 Avenue M #594
Brooklyn, NY 11230
United States